ICICI Bank Ltd - Enterprise Monitoring Solution

The Problem: A failed transaction is a very common and major concern. Such transactions affect the business in a large way. The major challenge that ICICI was facing was to trace the root cause of the errors in the application, since there was no real time data or report available of such transactions and the application.

The Solution: Since it is quite difficult to detect it beforehand so a proactive approach and the monitoring of the applications is necessary to track the fault. A solution was required that could improve the performance, IT operations, administration productivity and resource utilization That's the reason ICICI Bank Ltd implemented Enterprise Monitoring Solution.

The Result: Enterprise Monitoring Solution provides a detailed view and control of end-user experience and the applications running in distributed application environment. All applications and business processes are integrated in a dashboard. Its interface provides a three level identification- green indicating OK, yellow for warning, and red indicating full alert or complete failure of a process or component. The Business Process Monitor tool monitors the application's availability which also includes every transaction and its response time from different locations and at different interval of time.