ICICI Bank Ltd-TechFlow

When ICICI Bank was conceptualizing its TechFlow application, all major

process controls within the technology domain were carried out manually and on

paper. The TechFlow application was to replace manual processes with automated

standard processes for decision-making and sign-offs to ensure compliance with

audit and SOX requirements.

The main purpose of the system was the execution of change management, bugs

fixing, new application development and logical access management, in a

controlled and structured manner. The system provides audit trails and real-time

reporting of various events based on the size of projects, ageing, costs, etc,

and provides a dashboard facility that gives top management views with a

drill-down feature.

The TechFlow application has standardized and streamlined IT processes,

leading to increased operational efficiencies. It gives greater control over

technology operations and provides the ability to adapt to changes.

The project removed paper documentation as all deliverables and actionables

are being recorded in TechFlow, with on-line sign-offs at various approval

stages. Another interesting thing about the project is the diary concept, where

users can post comments against active projects in the application.