Information needs differ across organizations, and so is the need for
information for senior management. Relevant intelligence, data security, access
control are more important for senior management. While operational work force
considers delivery channels, data sufficiency & automation. Managing both these
requirements efficiently was the key challenge for the organization.
The reporting requirements were categorized into two key points; strategic &
operational. The existing reporting framework continued as the enterprise
reporting platform. To handle the load of senior management dashboards, new BO
framework was introduced. Modules like Xcelsius and BO universe/Webi were more
preferred than modules like crystal reports, so as to focus more on senior
management reporting features. Required data marts were created in existing data
warehouse as per the recommendations by internal domain.
Xcelsius, helps in
creating customized reports for senior management and contains wide range of
modules that enhances the look & display of the reports.
For senior mgmt, defining separate but inter-related metrics on more than 8 TB
of data that comes from 20+ different sources was also a big challenge. Training
business users on BO was another challenge. Some key achievements of the system
are; high impact visualization of the key metrics, managing metric by exception,
easy to find & easy to use information.
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