DVD Combo Drives
Sustaining the momentum in this high volume, low margin market is quite a
challenge. The brand that has the highest momentum when it comes to DVD Combo
drives is Sony, followed by Samsung and then LG. Other brands that make an
appearance here are Creative, Iomega and Philips.
Interestingly, there's still one player in this category that has perhaps
stopped selling optical drives in the market. That company is Creative, which
was one of the initial companies to enter this space. It's surprising to see
the momentum this company has created in the market for so many years.
Iomega, on the other hand, seems to have a lower current ownership, but still
high on momentum.
In fact, Iomega still has a high persuasion value. It has lost a little bit
of mind space, but the likelihood of users buying is still high, meaning the
brand is still persuasive. Creative is another brand that's high on
persuasion. Sony and LG are also in a similar position with a higher top of mind
recall and more people likely to buy them. Samsung is a little less persuasive
compared to the others and is sitting just on the diagonal as can be seen in
the graph.
Of all the brands, Sony enjoyed the maximum brand pull. More users prefer to
shift to Sony from any other competitive brand than users moving away from it.
All the remaining brands also showed a healthy brand pull from competing brands,
but nearly in similar ratios. Being such a fast moving market, this is bound to
happen. This can be clearly seen from the brand shift matrix.
Highest top of mind recall: Samsung Highest current ownership: Samsung Most likely to buy: Sony |
None of the brands other than Sony have a brand loyalty of greater than 70%.
All these brands seem to be losing part of their existing customers to other
competing brands. Sony was the only brand to have a brand
loyalty of 90%.
Brand Switch Matrix |
||||||
Future |
Sony | Samsung | LG | Creative | Iomega | Philips |
Current | ||||||
Sony | 90% | 7% | 3% | |||
Samsung | 20% | 68% | 6% | 2% | 1% | 2% |
LG | 9% | 16% | 67% | 5% | 2% | |
Creative | 12% | 12% | 12% | 52% | 12% | |
Iomega | 22% | 22% | 22% | 33% | ||
Philips | 20% | 40% | 40% |
Hard Drives
There are two extremes in this segment. On one side is Seagate that has the
highest brand momentum, meaning it's got great future potential. On the other
side is Western Digital, which doesn't have a high market share, and needs a
lot of work to pick up market share in the future. Samsung follows Seagate,
while Hitachi leads Western Digital.
Surprisingly, the brand persuasion index for Western Digital is the highest.
This is because the number of respondents who were inclined to buy it were more
than those who had this brand on top of their minds. So Western Digital
definitely needs to do something about taking its brand awareness up, if it
wants to compete with the likes of Samsung and Seagate. Hitachi is the other
hard drive brand that needs to work on creating its brand awareness. In fact,
the top of mind recall for Hitachi was even lower than Western Digital, but the
moment the respondents were given a choice, they preferred to buy the drive.
Seagate, of course, is on the other extreme with high top of mind recall as well
as high inclination to purchase from users. Samsung falls somewhere in between
and is poised to give Seagate a chase as there are more users who are likely to
buy it than those who can recall the brand name.
The situation in brand pull is exactly the reverse, with Seagate having the
highest number of users switching into it from competing brands. This is
followed by Hitachi and Western Digital. Samsung seems to be on the receiving
end with more switch-outs to competing brands than switch-ins.
Highest top of mind recall: Seagate Highest current ownership: Seagate Most likely to buy: Seagate |
The brand switch matrix makes things clearer. Seagate has the highest brand
loyalty with 93% of its existing users planning to stick to it. The rest are
divided amongst other brands. Samsung is at 61% brand loyalty, and losing 37% of
its users to Seagate. Hitachi and Western Digital have the lowest brand loyalty,
losing a major chunk of their existing users to Seagate and Samsung.
Brand Switch Matrix |
||||
Future |
Seagate | Samsung | Hitachi | WD |
Current | ||||
Seagate | 93% | 4% | 1% | 1% |
Samsung | 37% | 61% | 2% | |
Hitachi | 22% | 22% | 33% | 11% |
WD | 50% | 17% | 33% |
LCD Monitors
This is an action packed segment with lots of brands fighting it out, and
even more interesting is the fact that around 50% of the respondents don't
even own an LCD monitor. This shows the potential of this category. Samsung has
the highest brand momentum of all the brands, with LG close on
its heels, followed by Sony and ViewSonic.
LG, Sony and IBM/Lenovo seem to be amongst the most persuasive brands with
more users wanting to buy them than those having these on top of mind. They
definitely need to leverage this positioning.
Samsung, on the other hand, has a slightly lower brand persuasion index as
the ratio of people wanting to buy and people having it on top of their minds is
lower. NEC, Microtek, Sharp, Benq and HCL have a lower likelihood of buying than
top of mind recall.
While people have heard of these brands, but more action is required from
these vendors to persuade the users to buy them. Sony is enjoying the maximum
brand pull from competing brands, followed by LG. Besides these, other brands
like Samsung, HP-Compaq, IBM/ Lenovo, Philips, Apple, Acer and Benq are some
other brands with more switch ins happening from competition than switch out.
HCL, on the other hand, needs to be more careful as it's having more users
switching out than switching in.
Highest top of mind recall: Samsung Highest current ownership: Samsung Most likely to buy: Samsung |
Coming to brand loyalty, LG enjoys it the maximum at 77%. While it faces risk
of losing its existing customer base to all other leading brands, the threat is
highest from Sony and HP-Compaq. Sony is next with a brand loyalty of 75%, and
also faces risk from four other players. HCL, on the other hand has the lowest
brand loyalty, losing out at least 50% of its existing customers to Samsung.
HP-Compaq, IBM/Lenovo, and Philips all have a brand loyalty of less than 40%.
Acer is sitting at 60% brand loyalty.
Brand Switch Matrix |
||||||||
Future |
Samsung | LG | Sony | HP-Compaq | IBM/Lenovo | Philips | Acer | HCL |
Current | ||||||||
Samsung | 67% | 14% | 6% | 4% | 7% | 2% | 1% | |
LG | 2% | 77% | 7% | 5% | 2% | 2% | 2% | |
Sony | 6% | 6% | 75% | 6% | 6% | |||
HP-Compaq | 24% | 18% | 9% | 39% | 6% | |||
IBM/Lenovo | 23% | 8% | 8% | 38% | 15% | 8% | ||
Philips | 33% | 11% | 22% | 11% | 22% | |||
Acer | 20% | 13% | 60% | |||||
HCL | 50% | 20% | 10% | 10% | 10% |
Motherboards
The motherboard market is one market where brands must always keep brining
out the latest technology to stay in the race. Intel was the only brand that was
more mass driven, while all the remaining key motherboard brands were speed
driven.
This can be explained by the fact that Intel came up as the highest owned
brand in our survey. This was followed by Asus, Mercury and Gigabyte.
Intel also emerged as the most persuasive brand, wherein the number of users
intending to buy it were more than users having it on top of their mind.
Even Mercury, which has been fairly inactive in the market over the recent
two years, seems to be a persuasive brand. The
reason for this is simply that users not only have Mercury on top of their
minds, but there are more users who intend to buy it in the next six months.
From the brand pull graph, it's clearly visible that Intel is the only
brand that's pulling in a lot more competitive brands than giving way to
competition. Up next is Asus, with a similar pattern, though it is not as strong
as Intel.
Gigabyte and MSI are also there, but there are more users shifting out from
these brands than shifting in from their competition.
Intel enjoys the highest brand loyalty at 94%. It only faces slight
competition from Asus, with 6% of its existing customers wanting to shift to
that brand.
Highest top of mind recall: Intel Highest current ownership: Intel Most likely to buy: Intel |
Asus, on the other hand has a lot to fear from Intel, with 41% of its
customers wanting to shift. Mercury's brand loyalty is fairly low at 25% and
65% of its customers want to shift to Intel over the next six months.
Gigabyte, on the other hand, has 33% brand loyalty, and faces a threat from
both Asus and Intel. A good 47% of its existing users from Gigabyte want to move
to Intel, while another 20% want to move to Asus.
Brand Switch Matrix |
|||||
Future |
Intel | Asus | Mercury | Gigabyte | MSI |
Current | |||||
Intel | 94% | 6% | |||
Asus | 41% | 51% | 2% | ||
Mercury | 65% | 5% | 25% | 3% | |
Gigabyte | 47% | 20% | 33% | ||
MSI | 27% | 36% | 9% | 27% |