Infosys BPO's New Process Progression Model to Accelerate Business Process Optimisation

Infosys BPO, a subsidiary of Infosys, today unveiled its Process Progression ModelTM (PPM), a holistic and innovative framework to accelerate optimization and end-to-end transformation of business processes. PPM brings together multiple transformation levers and competencies developed by Infosys, to help clients progress their business processes in a phased way and maximize efficiency and effectiveness of each process. The new framework maps the progress of each process against pre-defined client-centric benchmarks to deliver enhanced value and improved business outcomes for clients.

Highlights

· PPM improves service delivery by bringing together the combined strengths of a proficient workforce with deep domain expertise, superior knowledge management, enhanced automation, and assured monitoring of risk and compliance parameters.

· The model provides a comprehensive and transparent assessment of current process maturity at a location level and outlines a clear roadmap for achieving the next phase of improved business results.

· The new model will be deployed across the entire life cycle of a client engagement. It will enable enterprises to respond quickly to business challenges and opportunities.

· PPM is customized to suit specific needs of client enterprises and offers a unified view of the health and business transformation value delivered to the client.

Gautam Thakkar, Chief Executive Officer and Managing Director, Infosys BPO: "In today's business environment, service providers are expected to significantly transform business processes and enhance organizational performance. The Process Progression ModelTM serves as a key differentiator for Infosys BPO by providing a clear roadmap to enhance our clients' global business operations. Honed through years of practitioner consulting experience, it helps us to work collaboratively with clients and amplify process efficiency and effectiveness. We will continue to invest in our capabilities to drive innovation and optimization for our clients."

Charles Sutherland, EVP Research, HfS Research: "The deployment of PPM provides Infosys BPO with an advanced methodology enabling the enhanced delivery of mature processes and solutions to clients. The holistic model provides flexibility and transparency, and integrates important objectives such as technology automation and business value delivery, thus serving as a key differentiator for Infosys BPO. It is also a valuable tool for the company to document the delivery of operational value and business outcomes for clients on an ongoing basis. It is a progressive model enabling end-to-end transformation, to provide significant and measurable busine ss benef its to clients."