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Intelenet Global Services : IT Requisition System

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PCQ Bureau
New Update

Intelenet Global Services is a multi-location BPO Service provider with

delivery centres across India. The paper- based process had its limitations in

terms of delayed responses that caused dissatisfaction to end users due to

approvers unavailability, incomplete information provided in the requests, large

volumes of papers generated by the system and retrieval of evidences during

audits. The ITRS was a proactive project conceptualized by the IT department at

Intelenet Global Services to put together an efficient process to tackle the

pain area of the paper-based IT requisition system. This solution was developed

using existing hardware and software thus cutting down cost.

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The system started showing returns almost immediately. There has been 90%

improvement in TAT for 17 different processes. It's flexible enough to automate

other processes in the organization like procurement, transportation management,

etc.

After initial deployment at a single location in Mumbai, it has been extended

to other locations in Navi Mumbai, Chennai and Noida as well.

Project Head

Mr.

Rajendra Deshpande




CTO , Intelenet Global Services



Project Specs
Deployment Location:

Mumbai

Team Size: 5 internal employees

Tech Used: Hardware: Existing

User Desktop Systems



Software: Windows, Lotus Notes,


Lotus Notes Scripting

Expected life: ongoing

Implementation

Partner




Doyen Infosolution


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