Jio Haptik collaborates with Microsoft Azure to enhance Hindi chatbots

Jio Haptik and Microsoft Azure have collaborated to enhance Jio Haptik's Hindi language chatbots.

Conversational AI platform Jio Haptik has tied up with Microsoft Azure to improve its existing Hindi language chatbots, according to the joint statement.

The company claims that it has facilitated over 2 million conversations on Jio Mobility with an 80 per cent reduction in human interventions and a 2.5 times increase in localised queries. Jio Haptik at present supports conversation in 130 languages.

"Conversational AI needs translation technology that is natural and should be able to understand the meaning behind the sentences, recognise spelling mistakes and process slang, colloquialism, and other forms of improper grammar to respond accurately, said Praful Krishna CPO, Jio Haptik.

"This is where other tools lacked, and where our collaboration with Microsoft- and the use of Azure Cognitive Services comes in," Jio Haptik CPO Praful Krishna further said.

Using data from Haptik and cognitive models from Microsoft, the team could come up with a highly accurate solution for Hindi, not only written in Devanagari but also Hindi written in Roman script, he added.