At KNPL there is an existing system comprising of enterprise wide
applications like ERP Solutions such as SAP R/3, SCM Solutions and SAP APO to
integrate the entire supply chain within the organization. These solutions
automate processes from demand forecasting to demand fulfillment.
However, there was no automation in processes that exists before demand
forecasting and after demand fulfillment carried out by the sales team. Before
this project, there was no standardization of processes carried out by sales
teams and most of the information exchange was manual.
To enhance efficiency of sales teams, a web based portal was built and
individual logins were provided to members of sales teams. This web portal
provided all the necessary information of the customer, plus the sales team
members were able to submit their reports online. Moreover, the sales team was
able to harness real time information like company circulars, making the
complete sales process almost paperless. Other than the sales portal, the web
portal for dealers was also built to streamline process like stock availability,
details of payment, etc involving dealers. A key challenge in this project was
training sales teams and dealers who are usually not so tech savvy and reluctant
to change. To increase the life span of this project, in future, it would
provide information on a mobile phone.
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