Mahindra & Mahindra Financial Services : MF ESAVE BITS

Mahindra & Mahindra Financial Services Limited is a non-banking finance

company established to provide financing to buyers of Mahindra tractors, utility

vehicles and other vehicles of Mahindra, with a focus on rural and semi-urban

sectors. Currently, MMFSL has a network of 405 branches and about 3,600

employees and outsourced employees of around 1,200 collection task force.

MMFSL was expanding rapidly across the Indian sub-continent, particularly to

remote, rural villages and semi-urban towns. To facilitate this reach, the

company needed to have new branches fully operational in record time. Further,

both new and existing locations needed better systems and controls for internal

users to enhance the level of customer service. Vehicle dealers also needed

financing information on time to compete. The company required a scalable IT

infrastructure to support the growing number of branches and employees.

Technological innovations such as smart cards, biometric ids, and rural kiosks

that can help control costs are crucial for a safe and rapid scale up. Erratic

power supply in rural areas was the main hindrance in terms of providing

uninterrupted service. One of the major solutions was the newborn Solar system

for electrical power.

After the installation of solar panels, the company can focus on customers

even when there's no power, because the solar panels keep the UPS charged and

the IT setup running. Now, it is possible to get loan disbursement in two days,

what MMFS terms as 'do din me badle din'. There is a customer on-line query

availability as well. From an environment point of view, it is pollution-free

and easy to handle. It saves energy as well as electricity.

Suresh A Shanmugam, CIO

Architecture of Maintenance Management System