Mahindra Navistar Engines' Kaseya Application

The Problem: Mahindra Navistar Engines wanted to implement a call logging system for IT related problems, along with Problem Management, Change Management, Release Management and IT Automation and give the better IT Service to the users. There was also a need for IT Asset Management of Hardware and Software and tracking the respective assets.

The Solution: They implemented Kaseya Automation system for tackle the business need. They used the existing Lync server which was configured in virtualized mode. The three systems ( Kaseya, in house survey and Online Learning Management System ) were clubbed together and installed on a single virtual machine. They used the existing IIS for the web base support. With Kaseya they implemented the ITIL base strategy which offered extended service capabilities with better service delivery. They also implemented the feedback mechanism, where users can rate the IT Service, which helps for taking necessary action to improve the IT service.

The Result: After implementing the solution they could do agent monitoring, audit and inventory, network monitoring, patch management and policy mangemtn. They could also carry out change management, problem management, software deployment and updates.