Mahindra Navistar's eManual

The Problem: Mahindra Navistar was dealing with physical service manuals to do knowledge transfer to mechanics and service executives on the field. The traditional issuance of service manuals was time-consuming and costly, and real-time information to the team could not be transmitted. It was difficult to manage information and update it in printed version, and copies had to be distributed at various levels, which led to overhead and cost in printing and distributing.

The Solution: To solve this problem, Mahindra Navistar created an electronic platform called eManual. This platform facilitates sharing of technical communication between stakeholders by displaying animated movies of working principles, repair procedures, service standards and specifications. It is also available in DVD-format, which can only be used on systems registered with MNAL database. The key highlights of this app are:

1. Audio visual manual which can increase the understanding of service person, 2. Access based on proper authentication, 3, Provision to users to ask any query on any page of the application, 4. Flexibility and scalability to accommodate newer models and vehicles.

The Result: The application has enhanced service competencies of workshop manpower. It has become easy to host, maintain and retrieve information. Access control ensures that unauthorized access to the material does not occur. Till now, the company was producing 800 manuals of about 600 pages each. With eManual, all that paper has been saved.