Make My Trip India : Life Line

The existing systems at Make My Trip were not able to handle the load

generated by a sudden boom in the travel industry. To add to their problems,

they had systems running as isolated islands of information leading to redundant

data entry. The lack of a single system did not allow them to address their

reconciliation and integration needs timely.

All this led to a quest for an integrated business solution. The perceived

system was supposed to bridge the communication gap between the Front Office

(The MMT website), the Mid Office (The 800 odd agents servicing customers from

across 22 locations) and the back office (the finance, reconciliation and

integration activities). Once deployed, the project lifeline resolved some of

their major pain areas like inappropriate reconciliations, entry point mistakes,

and non availability of desired real time / online information.

This system helped them manage huge volumes of business and track each

transaction. This also helped them reduce cost in terms of manpower. The

immediate update will be implementation and integration of Affiliate Business

into the core system.