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Managed Server Provider

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PCQ Bureau
New Update

After getting the responses for this category, we found an

astonishing 30+ brands providing this service. But only five of them

managed to make it to the elite Users' Choice club. The winning brand

in this catagory is HP, and runner up is IBM.

Wipro, HCL Infosystems and Sify are also there.

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With so many brands in this segment, the obvious question that most

IT decision makers are likely to face is how to choose the right one.

We tracked the reason for HP and IBM amongst their existing owners as

well as those who're likely to take their services in the near future.

Interestingly, there was no single dominant reason for choosing either

of these two brands. All four reasons we'd asked for-brand value,

reliability, initial price, and after sales support/service received

nearly equal votes with minor skews. Only in case of IBM's existing

users, initial price was not a major worry. Brand perception by

industry however was slightly better. HP had the highest brand

perception score across most industries, except education and services.

IBM was dominant in services, and it had strong perception in

healthcare, BFSI, and process manufacturing.

Coming to brand loyalty, 46% of HP users said they were not going to

shift to another brand, while only 26% of IBM users were loyal to their

brand. Interestingly, 19% of IBM's existing owners said they were

likely to shift to HP, while 8% of HP's are interested towards IBM

User's Choice Club border="0" height="194">

Vertical-wise Presence border="0" height="264">

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