Mazagon Dock's Note Approval & Digitization of Documents

The Problem: MDL (Mazagon Dock Limited) aimed at transforming the organization by implementing a workflow management system for note approval and digitization of documents. The aim of the project was to provide seamless electronic movement of files and to automate the entire approval process. MDL wanted to digitize/automate note approvals, correspondence (external/internal) and provide infrastructure for electronic filing/management of business documents.

The Solution: Newgen proposed its web-enabled e-gov suite which comprised of document archival and workflow management system. The solution would act as a digital library accessible to internal users of MDL.

The Result: The Newgen solution enabled users to process transactions electronically and helped reduce the process' turn-around-time. It also brought more transparency into the system. Users can now create/modify the workflow with ease and in a user-friendly environment. The system can be easily monitored, tracked and reported at all levels of the organization, thus creating an efficient and performance-driven culture. The solution provided to MDL enabled the system to re-engineer the information-based processes in order to reduce paper consumption and cut off the number of approval stages wherever necessary. It enabled MDL to improve processing times of files by 20 times and reduced the usage of millions of paper documents in a month, etc.