Microland : MicroXchange

There was a need for a knowledge sharing platform — in other words, a
corporate knowledge network. The concept of this platform is to start with an
integrated approach to identify, manage and share the information assets of the
organization across all the businesses. Microland, an infrastructure management
services company that provides a range of services through flexible engagement
models- shared and dedicated operations management centers-needed to brace its
employees with a mechanism to reduce time to resolve incidents, and at the same
time, a need to augment existing competency levels.

MicroXchange was a result of this need. It aimed at cultivating a culture of
knowledge sharing along with recognition. MicroXchange is essentially a
framework that facilitates learning through other's experiences as well as
information sharing. The technical articles known as 'Knowledge Objects' claim
to reduce an individual's learning curve by helping him take the guidance of
technology experts. Experts help them when they are at the crossroads of
learning, through an automated workflow which ensures that the published
articles are reviewed and approved by the experts. However, online self help can
be availed through 'Tech Forums' which are governed by a team of subject matter
experts. It provides a platform to connect to fellow employees of the same
technology domain, collaborate to resolve queries through experience and to
capture technical solutions provided for future reuse.

MicroXchange portal is completely custom built on Windows SharePoint Services
3.0 along with efficient search features provided by Microsoft Search Server
Express 2008.