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Other ERP, CRM and SCM Projects

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Company and Project Name

Project Description

Project Head

Implementation Partner

ERP, CRM and SCM Projects

Cybage's MS Dynamics CRM 4.0 Implementation Location: Pune

Cybage experienced challenges with its previous customer relationship management deployments, that had no scope for customization. The company chose to replace the system with Microsoft Dynamics CRM 4.0. As a result, Cybage is deriving higher value from its marketing campaigns; has improved efficiency and business insight, and overall lowered costs. The CRM COE team created workflows in Microsoft Dynamics CRM that automatically move and track sales opportunities and notify team members when actions are needed or steps have occurred. The business development team members started creating around 1,500 new leads per week with Microsoft Dynamics CRM, which is a 40 percent increase. Debasis Roy, VP In house
FAN Branding's Retail Solutions Location: Bangalore, Hyderabad, Chennai, Delhi FAN Branding needed to identify its actual buyers and profile them. They needed to know the customers' demographic, psychographic and lifestyle profile and target their marketing strategies towards that target market. ShawMan CRM along with seamlessly integrated ShawMan POS with appropriate customizations were installed to address these. It has now benefited from robust growing customer database, better brand recognition, and understanding each customer's lifecycle and value. The overall loyalty value which includes all the revenues generated from members including the first purchase are in the range of 20%. K. Pradeep, Director-Finance In house
Reliance Life Insurance's Customer Expectations Management Location: Mumbai Reliance Life Insurance was in a need to build agile and differentiating services which will give the Company competitive advantage above other organizations. The goal was to provide multiple touch-points for the facilitating customer services by leveraging technology. It outsourced its Customer Relationship Management (CRM) to Reliance Business Process Outsourcing (BPO). Reliance Life Insurance put in place a functional model with Front office to receive customer & advisor request and register it in the CRM system. Now, with the availability of Call Center, Portal, IVR, SMS and Email as customer touch points, Reliance Life Insurance was able to convert 127090 numbers of lead generated. Chandrasekaran Mohan, CTO In house
Godrej Properties' Project CRM Location: Mumbai The company wanted to get a comprehensive view of its customers, understanding what each customer was buying and where additional revenue opportunities lay. The scope of engagement involved to maximize the efforts of its sales force, automate the paper-bound sales process, and give managers all over the company instant access to up-to-date sales and forecast data. They Implemented a CRM system and integrated it with other systems to provide an integrated view of the customer that is consistent across the organization. Now they have better visibility into sales, Increased efficiency and productivity, and standard but flexible processes. Shobha U Shetty, DGM-IT Wipro Technologies
Secure Meters' Business Transformation through ERP Location: Pan India The company deployed Oracle ERP to improve productivity and bring about transparency in their working. They have now reduced inventory by 50 percent, reduce TAT by 50 percent and improve productivity by 20 percent. Change Management was handled through innovative working. It has proven to be a reliable source of information in comparison to earlier islands of information. Yashpal Soni, Jt MD Oracle Consulting
Raheja Universal's Project 'UNITE' Location: Mumbai One of the major challenges RUL was facing was the integrated view of its entire business. With legacy systems and compartmentalized processes the company was struggling to establish synergy across the organization that was found critical to drive their growth. They deployed SAP ECC 6.0. Through this deployment RUL was able to successfully streamline and strategize processes across key departments including finance, procurement and contracts, IT, security, design and architecture, sales, marketing, and legal. Now they have better access to day-to-day sales activities and streamlined billing processes and have streamlined processes across various departments. Harmesh Madhyani, DGM-Purchase IBM India
NTN- NEI Manufacturing India's ERP deployment Location: Bawal, Haryana NTN is the spare part supplier to some of the good names in the automobile industry ie Maruti and Nissan. They wanted to have complete automation of the sales cycle. So, they implemented MS Dynamics Navision ERP suite at its Bawal location. Now customer orders are imported in Dynamics Navision at the click of a button and thereafter multiple invoices of one sales order are generated. P C Nayak, CFO CorporateServe Solution Pvt. Ltd.
Thomson Reuter's Project Agility Location: Mumbai and Delhi They had fragmented solutions built on open source platforms and multiple sources of truth leading to duplication of work and incomplete information. They needed to reduce effort/manual labor required to aggregate statistics and compile dashboards and correct inaccuracies. They deployed CRM/Project Management/Project Portfolio Management/Individual Performance Management/Client Portal and feedback process/Billing and Invoicing/Rev Rec and Business Intelligence solutions. Now have improved resource utilization, increased productivity and improved financial control & analysis. Manoj Nair, Director-Operations Compuware
House of Pearl Fashion's Project Partner Location: UK There was no single version of information management and coordination. Also, synergy in the group was missing. They deployed SAP AFS ECC 6. Modules: SD, MM, PP, FICO, SEM. BW, XI, EDI KRA. Now all business functions are under one platform. Different business processes are mapped with singular document control and there is single version of truth. Management has a cockpit for steering business direction and decisions. M Srivenkatesa, Group CIO Siemens Information Systems

Company and Project Name

Project Description

Project Head

Implementation Partner

Genotypic Technology's Implementation of SAP ByD Location: Bangalore

They wanted to integrate and strengthen business operations in CRM, finance and accounting, project management, HR, supplier relationship management (SRM), and supply chain management (SCM). They deployed SAP Business ByDesign as it is highly adaptable software-as-a-service (SaaS) model and provides scalability. Now there is enhanced integration across the company, including sales, marketing, supply chain, project management ,and financials. Sudha Narayan Rao, VP SAP
Hatsun Agro's SAP ECC 6.0 Implementation Location: Chennai Hatsun has complex milk procurement and payment processes and therefore needed a unique solution both in terms of functionality as well as performance. Also, Hatsun wanted a central system in which the total business transactions are performed instead of multiple decentralized isolated system for each activity. The SAP ERP implementation included all product divisions of the company, such as short life products -- pasteurized milk, curd, buttermilk, paneer (cottage cheese), etc. The project covered Hatsun's corporate office at Chennai, nine production plants, 72 chilling centres, and 36 depots. An improved procurement mechanism will help the dairy manage its costs better and the company will also benefit from enhanced quality management and plant maintenance activities. C Sathyan, Exec Director IBM India Private Limited
Bharat Oman Refineries' Exaquantum Integration Location: Bina (MP) They produce about 18 different intermediate products and 11 different finished goods products which are stored in 77 Tanks. They manage inventory accounting in SAP and have deployed Yokogowa CENTUM CS 3000 Distributed control system (DCS) for oil refining facilities. As half of their tanks were a part of Yokogowa CS 3000 DCS and the other half was under Honeywell TAS, one of the challenges they faced was to first integrate these two systems before the data of all the 77 tanks could be fetched into SAP. They used Yokogawa Exaquantum server to integrate the two systems and send data in csv format to SAP. Now they have enabled the user to post 77 real-time tank dips in SAP with a single click, easing out the workload. Gita Ramachandran, VP-ERP & IT Inhouse
Lakshmi Organic Industries' Project Lakshya Location: Maharashtra They deployed SAP ECC 6.0. Now the 10 different systems used for business processes have been integrated and replaced by a single system. Anil Singh, Head-IT Aakit Technologies
Mabpharm's MS Dynamics NAV Implementation Location: Goa MabPharm facility has been developed to manufacture APIs using advanced bio-technology. The company didn't have any kind of solution to integrate the processes of Accounts, Finance, Inventory, Manufacturing, Quality and Sales. The company mapped the complicated business processes with ease through Microsoft Dynamics NAV. Now the Manufacturing with Quality checks at various production processes has helped the industry to get the centralized process of Verifications, generation of TDS, COA and other Pharma relevant documents at one click. Sandeep Raktate, Manager All e Technologies
Cera Sanitaryware's MS Dynamics Implementation Location: Pan India They had an IT infrastructure made up of disparate systems. This made it difficult for employees to access real-time business data, which they needed to operate effectively. They deployed Microsoft Dynamics NAV 2009 solution. The new system presents consolidated, company-wide business information to managers in real time, helping them make better decisions and focus on customer needs. Brijendra Singh Rawat, Project Mgr Corporateserve Solution Pvt. Ltd.
GIC's SAP Technical Upgrade Location: Mumbai GIC decided to upgrade its ERP Package from SAP R/3 4.7 to Enterprise Core Component ECC 6.0. All the technical modules were upgraded smoothly except the Core Reinsurance Module (FS-RI). The FS —RI module consists of the Treaty module and the Risk Manager module. The business benefits gained after deployment are multifold. The detailed MIS reports that could be got due to improvement in the basic structure and leveraging the new version features would add a lot of value to business decisions in the future. R Raghvan, GM SAP India
VKS Farm's Poultry360 Implementation Location: Coimbatore They chose Intelligroup's Poultry360 solution to stay competitive and improve performance. Lack of integrated business processes and centralized information management system meant that critical information from various measurement points was neither accurate nor timely. Production-related information flow to regional offices and the corporate office was unreliable, making it difficult to measure operating costs and project growth for the company. After Implementation of Poultry360 with FI, CO, AM, MM, SD, PP and QM modules, seamless integration of business processes within the organization has occurred. There is clarity and visibility into business transactions at all business lines. Jayaganthan, IT Manager Intelligroup
CLP India's e-Lite: IT Transformation Program Location: Bharuch They had been using Maximo for equipment based plant maintenance activities for last 10 years. Maximo was not integrated with Financial system. After successful implementation / stabilization of SAP FICO, MM, it was decided to replace Maximo, and implement SAP PM. Now they get better process integration leading to improvement in productivity and decision making process. Nimesh Mehta, Head-IT TCS
Online Computer Services' SMS Project Location: Junagadh, Navsari, Porbandar The employees used a DOS-based application for invoice & inventory management. Last year they got an idea to deliver SMS to their customers when invoices are generated. So they developed a VB-based application which reads data from invoice of the DOS based application and send SMS to the customer. SMS contains details of goods despatched, truck no., driver's name & driver's mobile number. This is a very small application but the user is very happy to get it as now they don't need to answer phone calls from their customers regarding despatch details. Yusuf Shivani, Proprietor In-house
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