Other Finalists : ICICI Bank : PeopleSoft HRMS

Integrating the employees of an organization onto a common platform not only

helps the organization keep a one view on them, but also simplifies the human

resource management problem to a large extent. ICICI Bank is one such

organization which had faced problems in coping with legacy systems which were

causing major mismanagement. Absconding employees had been costing the company

dearly. The bank has branches in 18 different countries which are spread across

four continents. Manual HR systems were followed in most of the countries.

Essentially the branches are operational at different times because of their

existence in different time zones. Some of these countries are in the gulf

region too, which work on Sundays, when the rest of the world enjoys a holiday.

The requirement



Thus there was a requirement of implementing a HRMS system for 36000

employees which should be 24x7 and have an uptime of almost 100%.  Also, the

labour laws, rules, regulation and year end calendars being different for all

countries make the requirements very complex. There were more than 50 legacy

systems which needed to be integrated on a common dashboard environment.  ICICI

Bank is expecting around 2.7 lakh new applicants in the financial year 2010-2011

for its various positions. The bank wants to be able to manage these people and

various other vacancies in a better and planned manner. They wanted to cover and

maintain the complete HR-Lifecycle of an employee from recruitment to

resignation.

The solution



To counter these problems, ICICI implemented a customized solution from IBM

known as the PeopleSoft9.0 HRMS system. They deployed the system in one instance

for the whole of its workforce. With this, they have been able to cover and

maintain  complete HR-Life cycle of an employee from recruitment to

resignation.  The total process of employee on-boarding and providing network

authentication, email-id creation, assignment to department and designation,

intimation, etc happens within the system.

To be able to deploy and manage this system, ICICI is using 8 instances App

Server, 5 Database Servers, 1 High end servers. These were Solaris servers.

Physical load balancer is also used to be able to manage the varying load from

time to time.

The deployment of this HRMS system has been majorly fruitful for the

organization. Apart from fulfilling the business requirements for which the

project was conceptualized and implemented, there have been other benefits from

it too. Some of the indirect benefits include Rs 14 crores cost savings in

various HR processes across 9  HR functions, cost savings by accurate 'Loss of

Pay' & absconding process recoveries of Rs 2.5 crores. They have  reached break

even within 1.5 years of going live. Drastic reduction in TAT of 72 hours in the

recruitment process alone. Employee are able to concentrate on their work

properly since system is providing them end-to-end functionality for their HR

work flow needs.