/pcq/media/agency_attachments/L8pkS8gpnodJThOdAfv1.jpg)
Follow UsThe need to provide uninterrupted services to customers exists in every
business, which is why most companies implement a busines continuity plan. Cost
of such a setup largely depends upon the level of uptime required. In case of
PNB, there was a need to provide uninterrupted servies to its customers across
all of its 5000+ branches. Even though the bank has implemented a centralized
CBS, the branches often faced disruption of services due to network
unavailability. Setting up multiple backup lines or a backup server at each
location would have been an extremely costly affair, which is why the bank
worked out an innovative way of handling the situation.
The business problem
Earlier, in case network connectivity was lost, PNB's many branches did not
have the latest fall back data. In fact they used to have previous day balance
files. Due to this, the branches could not service their customers until the
network connectivity was restored again
What was deployed
To overcome the above problems and challenges, project BCP Automation was
initiated by PNB with the objective to provide latest balance file (fall back
data) to an identified BCP PC in each branch. The BCP PC acts as a server for
other PCs/Terminals and the data is automatically transmitted to it. Team PNB
developed a solution architecture keeping in mind the available IT-
infrastructure, IT-security & budgets which provide crucial BCP data to all the
branches of the bank at regular intervals. Also, to avoid any overhead cost,
existing infrastructure consisting of servers, network links, application
software were used.
|
Other Finalists |
|
| Company Scenario | |
| Before Deployment | |
|
|
| What was deployed |
|
|
|
| After Deployment |
Ajay Misra, General Manager (CTO) |
|
|
/pcq/media/post_attachments/8f80041620d264975cd7582761938d44c1043c2e8d75bc8c303003034f9a8760.jpg)
Benefits after deploying
Uninterrupted customer service is provided even in the absence of network
connectivity which was their main focus. The latest balance, stop payments,
signatures were always available in the branch BCP PC. Not only this, a BCP
software which is developed by the in-house ITD allows to do cash transactions.
Now with the help of 'Upload files' provided by BCP software, branches can
upload cash/ transfer transactions in the main CBS system. The entire project
has been implemented with available resources including existing software,
licenses, and hardware which is also the USP of this project.