by October 30, 2013 0 comments

OTRS is the help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the web-based Open Source help desk software.No communication is lost and customer requests are routed automatically to the right service team, ensuring they are answered more quickly. Free of license costs and with an open and flexible architechture OTRS makes it possible for service organizations to build a customized and powerful service management solution.

OTRS Help Desk 3.2 has a better overview of customers. The new Customer InformationCenter offers a dashboard-like view on allescalated, reminder, new and open tickets ofa specific customer company. All customer users and their individual ticket count area lso displayed.All tickets from a specific customer company at one glance with perfect overview of all customer users and their tickets. Faster ticket creation with shortcuts and direct access to the customer panel with the new “Switch to Customer” feature

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