Advertisment

Powergrid Corp of India Ltd :Inspection Call Management

author-image
PCQ Bureau
New Update

Being responsible for for the establishment and operation of regional and

national power grids, Powergrid has to maintain a massive variety of technical

equipment/systems that are spread over multiple locations. In the past,

inspection calls were raised by contractors, suppliers or manufacturers by

filling up the prescribed form and submitting the same by post, fax or in

person. These forms were reviewed manually and assigned to the concerned

inspection office/engineer and were communicated again through the same process.

You can well imagine how time consuming and cost intensive the whole process

would be. Further, material clearance certificates were being issued manually

and records kept manually, which were difficult to trace on a short notice.



It was decided to develop a web based inspection call management system (ICMS)
that would automate the entire process of making inspection related calls right

from the customer end to the point where the query is finally resolved. The

tangible benefits of the solution include a reduction in man-days wasted on

making and receiving calls, savings in communications costs, increased client

satisfaction and greater level of transparency.



Project Specs


Project Head:



Samir Chaudhury


DGM-IT



Deployment Location:




Gurgaon


Intended audience:All Powergrid
customers and management of QA and Inspection teams

Team Size:

Six

Tech Used:



Hardware:
Internet/Database Server: A Dual CPU based server with 2 GB

RAM)



Software: Windows 2003 Server with ASP.NET 2.0 framework, Visual
Studio 2005,SQL Server 2000

Implementation

Partner




VSNL/Bharti for providing Internet bandwidth CMS and CDAC for providing
Facility Management to keep the server up

Advertisment