Powergrid Corp of India Ltd :Inspection Call Management

Being responsible for for the establishment and operation of regional and
national power grids, Powergrid has to maintain a massive variety of technical
equipment/systems that are spread over multiple locations. In the past,
inspection calls were raised by contractors, suppliers or manufacturers by
filling up the prescribed form and submitting the same by post, fax or in
person. These forms were reviewed manually and assigned to the concerned
inspection office/engineer and were communicated again through the same process.
You can well imagine how time consuming and cost intensive the whole process
would be. Further, material clearance certificates were being issued manually
and records kept manually, which were difficult to trace on a short notice.

It was decided to develop a web based inspection call management system (ICMS)
that would automate the entire process of making inspection related calls right
from the customer end to the point where the query is finally resolved. The
tangible benefits of the solution include a reduction in man-days wasted on
making and receiving calls, savings in communications costs, increased client
satisfaction and greater level of transparency.