by December 24, 2012 0 comments

As part of its growth plans, Ratnakar Bank wanted to completely transform its business right from expanding its offerings, enhancing its service efficiency to meet its internal and external customer demands and improving customer satisfaction.

Here is the story of the bank –the problems they faced, the solutions they deployed and the results of the implementation.

The Problem

The bank realized that investing in a robust, scalable and highly available technology infrastructure was crucial to usher in a transformation for their business. With legacy systems and need for employee training to embrace new technology, this seemed an uphill task. Hence, Ratnakar Bank decided to partner with a managed IT hosting service provider who would not only help them bring in this transformation but also enable its employees to focus on more strategic initiatives.

The Solution

  • Core banking infrastructure is hosted on the AIX platform with multiple LPARs as per application requirements in high availability environment

  • IDC & Managed Hosting – PetaVault (Electronic Backup), Leased Line, Dedicated Servers, Firewalls, Load Balancing, Ethernet, Dedicated NOC, Switches, Routers

  • IMS – Infra Manage, Infra Monitor

  • Mail & Messaging – Mail Security, Microsoft SPLA

  • Managed Security Service – Comprehensive Network Attack Monitoring

Ratnakar Bank’s entire Internet banking services infrastructure including hardware, patching and database management is hosted and managed by Netmagic. Despite numerous hurdles, Netmagic was able to migrate the bank’s Internet banking services infrastructure seamlessly to its datacenter within a short span of 4 days. Netmagic’s team worked in close coordination with the bank and the Internet banking application provider to understand the workflow, future growth plans, and setting up the necessary backup mechanism before migrating the application to its facility.

We evaluated Netmagic Solutions in all aspects and realized that they were competitive from a capability as well as cost perspective. In fact, in certain areas they were way ahead of the so-called global IT companies both domestic and international.” says Anup Purohit, Head – IT, Ratnakar Bank.

Additionally, Netmagic helped Ratnakar Bank in building the infrastructure for its core banking application (on AIX platform with multiple LPARs) from scratch. This also includes setting up of mailing & back office infrastructure. Netmagic also set up a DR facility for Ratnakar Bank. Besides this, the bank also contracted to avail complete managed hosting for its website and infrastructure & service delivery management. In future, Ratnakar Bank plans to migrate their treasury and other business applications to be hosted at Netmagic’s datacenter.

Currently Netmagic supports and manages firewalls, network links from multiple service providers connecting all branches of the bank across the country, and servers (OS and DB) spread across its datacenters for Ratnakar Bank. Netmagic has also provided DR services to the bank on both Windows & Linux platforms in physical as well as virtual environment

The Result

Ratnakar Bank realized the following business benefits:

  • High availability of IT infrastructure supported by 99.9% uptime SLA for their Internet banking service ensuring a consistent customer experience

  • Round the clock support, maintenance and technical expertise assuring faster turnaround times (TAT) and improved performance levels

  • A robust and a scalable IT infrastructure helped support Ratnakar Bank’s expansion and growth plans

  • Enhanced security for their internet banking services to assure safety of their sensitive customer information

As Ratnakar Bank builds its IT infrastructure from scratch; it also wanted to control costs. Netmagic worked out a cost structure where the Bank spends on IT on an OpEx model that does not affect its cash flows.

Ratnakar Bank has realized significant business benefits out of the present engagement with Netmagic solutions. The bank does not have to worry about the availability and management of its Internet banking infrastructure. Netmagic’s round the clock support, maintenance and technical expertise ensures faster turnaround times (TAT) and improved performance levels for Ratnakar Bank.

A dedicated 19-member Network Operations Center (NOC) team manages and monitors the bank’s critical IT infrastructure and provides technical support to the bank with respect to incident management and change management. Netmagic has also provided the bank with L1/L2/L3 technical support across domains viz. Windows, Network, Linux & AIX.

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