Reliance Industries-Knowledge Mgmt System

Reliance Industries has around 40,000 employees working in different business

divisions across the country. Managing and capturing knowledge and information

from all these employees was a challenge for the company. According to an

internal audit, the company wasted around Rs 100 crore in a particular year on

duplicity of work and lack of knowledge sharing. To solve this problem, the

company has deployed a knowledge capturing and management portal. Reliance KMS

has a single sign-on for all central applications. It provides the facility to

upload documents, search documents, selective sharing of documents and picture

and movie. A powerful document search like Google ensures easy access to desired

files.The single sign-on facility is extended to several applications such as

travel management system, Project Management system, eLearning, all portals

existing in each manufacturing site, SAP employee self service, email, photo

gallery, Wiki, appointments, announcements and awards, and all internal

magazines.

	Project Specs Business problem: Capture and share knowledge floating among 40,000 employees of RIL IT solution: Implemented a Knowledge Management System (KMS) with single sign-on Impact: The company will approximately save Rs 50 crores in licenses, hardware, and manpower cost, apart from improved systems. Implementation partner: Inhouse
Ashish Chauhan, CIO

After the system was deployed, the company decided to benchmark it against “Sparsh”,

the Knowledge Management System of Infosys, which was given the 'Most Admired

Knowledge Enterprise' award last year for its Knowledge Mgmt and Intranet

Portal, 'Sparsh'. Infosys had put in 7,000 knowledge documents after one year of

launching Sparsh, whereas Reliance KMS completed more than 50,000 documents on

the portal within the same period. Knowledge sharing has also brought RIL

employees closer. They save a lot of time by referring to presentations and

process documents on the KMS in order to prepare their own. New joiners find it

beneficial to explore the KMS to learn about the organization, something that

was earlier done only through structured training. To build this system RIL has

used HP Proliant DL380 server for the database and applications, with 4 GB

memory and 146 GB internal hard disk. The main data was stored in an HP SAN with

1 TB of space but mirrored-500 GB each for document management and redundancy.