Reliance Infrastructure - Enterprise Road Management System (ERMS)

The Problem: India's highway network is growing rapidly, leading NHAI to rely on private players like Reliance Infrastructure to develop and maintain highways. Absence of proper monitoring tools and efficient IT has caused immense revenue loss in the past, and since there was no automated revenue audit module, discrepancy couldn't be detected. Also, paper based processes and filing system wasted space and money.

The Solution: Reliance introduced ERMS system to capture data including images from the remote road sites and is connected to other service provider to give back-up in case the primary link fails.

ERMS guarantees real time recording of details at plaza operation. Through TMS Central Reporting Module all accidents will be reported immediately and images of accident site will be sent to the database, for which corrective measures can be taken later, to avoid future accidents. It also provides single console for managing operational activities of multiple sites.

The Result: ERMS has helped Reliance Infrastructure regulate revenue loss through central monitoring of all toll plazas and has improved road safety by providing immediate emergency services.