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Delhi govt babus will now
pay
penalty to applicants for delay in
service,
move that comes at the backdrop of Anna Hazare's demand for a
citizens' charter. With the 'Right
of Citizen to Time-Bound delivery of Services Bill 2011' cleared by
the Delhi assembly and a notification from the office of the
Lieutenant-Governor's office expected soon, the government is firm
to bring as many as 40 services under the ambit of the Act to ensure
timely delivery to the citizens and also to make the officials in
government accountable.
With the implementation of
the Electronic Service Level Agreement, e-SLA, under the Act, a
citizen is entitled to seek a compensatory cost if a service is not
provided within the specified time-frame, at the rate of Rs 10 per
day subject to a maximum of Rs 200. The e-SLA makes it a
of every citizen to obtain time-bound delivery of services from
government agencies. The act also empowers the citizen to monitor
the status of any application by logging on to the e-monitoring
portal,
entering the department and transaction ID number of the
application.
The
departments which have been included under the legislation are Food
and Civil Supplies, Revenue, Transport and Trade and Taxes as well
as civic agencies like NDMC and MCD. Barring
the 14 services that are already covered under the Act, it is
proposed to add another 25 to the list over the next one month. These
include services like issuance of election identity cards, inclusion
of names on the electoral list, processing applications for new
electricity connection by DISCOMS, application for registration of
vehicles and transfer of registration of vehicles.
The act will improve accountability and do away with
irregularities in systems. It is expected that the e-SLA will bring
down the greedy role of touts in government offices.