Advertisment

Software : Enterprise Messaging Solution

author-image
PCQ Bureau
New Update

Two brands dominate this space, MS Exchange and Lotus Notes/Domino. And if we

were to combine the top of mind recall for these two brands, then it comes out

to a whopping 90% of mind share amongst all IT decision makers in India. Of

these two, MS Exchange leads the runner-up Lotus Notes/Domino by a wide margin.

At a distant third is Sify Mail, and these three brands make up the User's

Choice Club 2010.

Advertisment

When we asked about the reasons for their current ownership of a brand,

majority of MS Exchange owners said reliability of the product and brand name

were the primary reasons. For Lotus Notes/Domino owners reliability along with

initial price of the product were the primary reasons of their current

ownership. 78% of respondents who're likely to choose MS Exchange as their

future brand cited reliability of the product as the key reason for choosing the

same. Whereas for Lotus Notes/Domino and Sify Mail there were more than 40%

repondents each who cited aftersales service as a key factor. But in case of MS

Exchange only 17% respondents cited the same.

Users'

Choice Club 2010
This market has same dominant brands and all of them make to Users Choice

Club this year too.
Future Brand Preference

Reasons
Reliability of product and Initial price seem to primary considerations that

users have to make their future purchase.
Advertisment

Over the past year, brand loyalties for respective brands have increased

significantly. The leader is MS Exchange with 63% loyal customers, and a close

second is Lotus Notes/Domino having 57% brand loyalty. Almost one-third of

respondents for MS Exchange and Lotus Notes/Domino were either not sure or had

no plans to shift to another messaging solution in near future. All brands have

seen a gain in brand loyalty over last year. Sify Mail needs to improve brand

loyalty amongst its customers.

Brand Loyalty 2010 vs 2009
Compared to previous year, all three brands have been able to garner more

than 25% increase in their brand loyalty.

We found that MS Exchange had the strongest brand presence across all

industry verticals. Lotus Notes/Domino showed strong presence in Services and

IT/ITeS industries. Sify Mail was weak across most of the verticals, but showed

strong presence in Healthcare and Services industries.

Advertisment