SREI Infrastructure Finance's Password Express

The Problem: The IT Helpdesk of the company was flooded with requests to unblock locked user accounts and resetting of passwords. SREI wanted to provide self-service to all stakeholders so that they could do these tasks on their own, and the bandwidth of the IT desk would not be used up with such requests.

The Solution: A solution called Password Express was configured to allow 1600 users to unlock locked accounts and reset passwords on their own actions. The project rides on an Active Directory module which runs on an VM environment with two CPUs, 4 GB RAM, and 100 GB HDD with a 1 Gbps NIC. A Password Express client is installed on all the workstations.

The Result: The solution has reduced the call volume for the IT help desk and turnaround time for the unlocking of accounts and password resets. Automating these tasks through user's actions has saved productive time of the IT helpdesk, and this has increased productivity and efficiency in dealing with more complex tasks. Now all the business users, such as, sales, operation, accounts and other teams are able to handle password problems by themselves, so it saves on a lot of productive time that could have been lost.