State Bank of India - Business Intelligence Solution

The Problem: Given the vast size and presence of SBI in 32 countries, the bank has a very complex organizational structure comprising of 14 circles for retail and specialized businesses. The business data of the Bank spreads over several domestic and international source systems like Core Banking, Trade Finance, Treasury, ATMs, Internet Banking, etc. Each of these systems has huge number of customer accounts and very high transaction volumes. Now the bank had a challenge to integrate the data from diverse sources into timely and reliable actionable information.

The Solution: Bank deployed COGNOS as the Business Intelligence tool. The project covers over 13,000 branches of State Bank of India besides another 5,000 branches of associate banks, etc. This BI implementation has the data from nearly 15 source systems (with nearly 70 databases) of SBI besides information from the non-banking subsidiaries into a single data model on which analytics would be run across various dimensions with nearly 50,000 business users and 500 IT users.

The Result: The top management can now track achievements and pain-points right down to the branch level with a few clicks.