Three Rules for Using Remote Access Software Safely

by August 30, 2019 0 comments

Between scams, deep fakes, and today’s nearly endless waves of hoaxes and rumours, it’s getting more and more difficult to remain safe and secure online. We’ve all probably been fooled to some degree by now. Did you think that the shark swimming in a flooded shopping mall was real? How many times has a suspicious individual contacted you by email and offered you millions? Is snake oil really a miracle cure?

No matter what you encounter in our digital world today, it’s important to approach it with a good bit of caution and even scepticism, regardless of whether you have been contacted by email, on social media, while using a remote access solution, or even by phone. The good news is that there are ways you can protect yourself from being scammed or duped.

The first thing you need to keep yourself secure is to be armed with as much knowledge as possible. When it comes to using remote access, the rules are pretty much the same as for using your credit card, email account, or any other personal data. To put it simply: Protect your privacy! Don’t give out your access codes or allow people you don’t know to access any of your devices.

You may encounter numerous myths out there in the wild world of the internet saying that remote access software could be malicious. The truth is scammers use remote access software in their schemes, and then the tool itself gets the blame. That’s like blaming a hammer for theft because a robber used it to smash a storefront.

This brings us to the second rule: You need to choose reputable software that meets the highest security standards, including banking-level security and encryption protocols. An independent software rating site is a good place to start. It will guide you to the best solution to connect one device to another to perform maintenance, do work on the host station, or even give a tutorial.

Finally, users need to realize that only the host can grant access to the remote user. This is where the need for caution comes in. Imagine that someone claiming to be from your bank calls you from an unknown number and asks for your credit card data, expiration date, and security code. You wouldn’t give it to them, would you? Of course not! It’s the same with remote access software. If a stranger contacts you claiming to be from your bank, insurer, or mobile operator asking to access your computer using a remote desktop tool, you shouldn’t grant it to them. Instead, contact the company to see if the request is legitimate.

And that’s it, really. You need to be aware of the risks, find a high-quality remote access solution that’s right for you, and use your knowledge and common sense to avoid risky and suspect situations. And remember: When in doubt, don’t provide access to your device.

By Oldřich Müller, COO, AnyDesk

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