Top 5 new Call Center solutions in 2021

Contact centres have evolved over years more as experience centres that help brands connect with their customers in this complex, connected world. Let’s look at some of the best software solutions which brands can utilize further to improve the operational efficiency of their contact centres.

NovelVox - Finesse Mobile Agent App

Established in 2008, NovelVox creates flexible Contact Center Agent Desktops and Wallboards for Customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies. Finesse Mobile Agent App by NovelVox is one of the fantastic solutions that every company must use.

This solution allows agents to work from home or anywhere, with help from their mobiles, Tablets or laptop. With the rising demand for remote work, companies are looking for renewed work models that help keep the business pace without impacting the customer experience. Here, Finesse Mobile Agent App by NovelVox can empower businesses with their vision of an efficient remote working model.

Live Agent – Built-in call centre solution

Live Agent’s Built-in call centre solution is an omnichannel cloud-based call centre software that enables you to engage with your customers effortlessly across all online channels. The software guarantees a personalized service to the customers, enhancing the overall engagement process.

It is a VoIP (voice over internet protocol) call centre phone system, and it is equipped with advanced features such as HD video calls, smart call routing, IVR, call back requests, ACD, call transfers, unlimited call recording, and more. Live Agent began operations in 2004 with the vision to transform customer care experience with innovative technology and has a global presence.

Talk Desk – CX Cloud

Talk Desk’s CX Cloud is a comprehensive contact centre solution that aims to solve the problems of today’s businesses. It offers end-to-end customer engagement, employee collaboration and business insights in a single place. The company also says it is an intuitive software and agent and can use it with little to no training. This platform is also easy to integrate with other business apps being used by the brand. The software is 100% secure and adaptable for brands across the globe.

Cloud Talk – Call Centre software

Aimed for SMBs across the world, Cloud Talk’s Call Centre Software offers an all-around feature to manage customer engagement smartly. The software offers a free inbound call facility along with an easy setup of voicemails and automatic callbacks in case the agent is unavailable to take calls or is busy on another call. With help from this software, brands can also easily perform call recording, smart dealings and utilize the business hour feature for increased productivity.

ConVox – Call Centre Solution

ConVox’somnichannel Call Centre Solution is a powerful solution for brands who wish to transform their customer interaction. It is a versatile platform, offering myriad features for the calling executives to efficiently manage customer queries. It offers features such as ACD, IVRS, Voicemail, Configurable CRM, external CRM integration and more.