Transport Department, Andhra Pradesh : Citizen Friendly Services of Transport Department

This project was implemented to address a number of challenges like: high

processing time for public query, non existence of 'anywhere any service' model,

lack of proper documentation, non availability of online data sharing, lack of

monitoring, and lack of data backup management. To address all these challenges,

and to fulfill the the increasing needs of citizens, computerization of the

Transport Department was done.

Due to the implementation of this project, citizens can now fill online

application for license, registration, vehicle fitness and permits. Besides

these, features such as online tax payment facility is also provided to citizens

of AP. To increase discipline amongst citizens and stop violation of Motor

Vehicle Acts and Traffic rules, smart cards were used. Complete IT security is

also provided by standardization and centralization of data.

Key technical challenges faced in this project include Incompatibility

between the new system and older legacy system, lack of standards for electronic

identification, lack of interoperability amongst government IT systems, and

inconsistence of data in legacy systems. Being a Government project there was

direct or indirect effect on citizens like availability of single access point

to citizens and enhanced transparency, which in turn reduces corruption. In

future, the Transport Department is planning to introduce mobile payment mode

and interactive voice response system for citizens to further enhance quality of

service which in return helps in building strong citizen-government relations.

The project is expected to give a 25% return on capital invested from the 3rd

year with a further rise in returns from the 4th year onwards.