Trident Hotels : GoConcierge.net

Before implementation of this automation solution the major pain area for

Concierge team was to manually keep track of guest notes, guest activities, and

database maintenance and keep on updating areas of interest for a guest. The

complete process was very time consuming and to add to it there was high cost

involved for printing and stationery. Manual reminders and follow-up process,

manual reports generating and checking for accuracy of data were also needed.

The sharing of data was again a big nightmare. Even for department head,

monitoring concierge operations was not easy and they needed to keep track and

make sure that the guest information was updated in the logbooks in time to

avoid any service issues. To overcome all these issues, GoConcierge application

(a web based workflow application) which can be accessed any time anywhere to

monitor concierge department was implemented. Adopting GoConcierge has allowed

this hotel to transition away from a paper based process and made their

operations more efficient. All this has resulted in better customer

satisfaction.