WB State Electricity Distribution Co-Zonal Data Warehouse

This was an infrastructure-based project, initiated by WBSEDCL with the help
of TCS, where all 46 Divisional Computer Centers (DCCs) in the state of West
Bengal were to be connected to each other. Earlier, all of these were at
scattered locations, and all the revenue-related data was in a state of
isolation. Itbecame difficult for the corporate office to consolidate all this
data and generate MIS reports.

To overcome this, WBSEDCL decided to build synchronicity between all the DCCs.

They connected them via V-SAT links of 64 Kbps with shared bandwidth. With
this, they were able to bring in transparency, efficiency and better utilization
of resources.

Now all the data is consolidated at one central location, which further
allows them to generate consolidated MIS reports in time.

They have also installed a CRM Application Package in sub-stations and
electric supply stations for call center operations, where customer complaints
will be entertained on priority basis. A customer can now get a real-time update
about his/her complaint from any of the DCCs.

The entire project is still in its pilot stages, and will start commercial
operation once the pilot is over.