Yes Bank Enters into a Partnership with Servion

New Delhi: Yes Bank, enters

into a partnership with Servion Global Solutions, a player in the href="http://pcquest.ciol.com/content/features/101120408.asp">Customer

Interaction Management (CIM) domain, to deploy India's first

banking href="http://pcquest.ciol.com/content/handson/2005/105050104.asp">speech

recognition enabled Interactive

Voice Response (IVR) system. This self service system will

ensure that the bank customer will have easy and quick access to

information in Hindi and English through a voice enabled system,

increasing the efficiency of the transaction.









Servion implemented this comprehensive Contact Center solution which is
a combination of Cisco Unified Contact Center Enterprise (Unified CCE)

on a Cisco IVR platform, Nuance Open Speech Recognizer, and KnoahSoft

voice logger that facilitates intelligent call routing, network to

desktop Computer Telephony Integration (CTI), speech recognition, and

multi channel href="http://pcquest.ciol.com/content/software/2006/106081601.asp">contact

management through voice, e-mail and chat over an IP network.

Servion's speech recognition enabled IVR Solution will enable

personalized customer service.The solution also provides e-mail and web chat on a single internet

protocol.









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