by February 24, 2010 0 comments



New Delhi: Yes Bank, enters
into a partnership with Servion Global Solutions, a player in the Customer
Interaction Management
(CIM) domain, to deploy India’s first
banking speech
recognition
enabled Interactive
Voice Response (IVR)
system. This self service system will
ensure that the bank customer will have easy and quick access to
information in Hindi and English through a voice enabled system,
increasing the efficiency of the transaction.

Servion implemented this comprehensive Contact Center solution which is
a combination of Cisco Unified Contact Center Enterprise (Unified CCE)
on a Cisco IVR platform, Nuance Open Speech Recognizer, and KnoahSoft
voice logger that facilitates intelligent call routing, network to
desktop Computer Telephony Integration (CTI), speech recognition, and
multi channel contact
management
through voice, e-mail and chat over an IP network.
Servion’s speech recognition enabled IVR Solution will enable
personalized customer service
.The solution also provides e-mail and web chat on a single internet
protocol.

SMS Buy 130382 to 56677

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