Yes Bank Enters into a Partnership with Servion

New Delhi: Yes Bank, enters
into a partnership with Servion Global Solutions, a player in the href="http://pcquest.ciol.com/content/features/101120408.asp">Customer
Interaction Management (CIM) domain, to deploy India's first
banking href="http://pcquest.ciol.com/content/handson/2005/105050104.asp">speech
recognition enabled Interactive
Voice Response (IVR) system. This self service system will
ensure that the bank customer will have easy and quick access to
information in Hindi and English through a voice enabled system,
increasing the efficiency of the transaction.





Servion implemented this comprehensive Contact Center solution which is
a combination of Cisco Unified Contact Center Enterprise (Unified CCE)
on a Cisco IVR platform, Nuance Open Speech Recognizer, and KnoahSoft
voice logger that facilitates intelligent call routing, network to
desktop Computer Telephony Integration (CTI), speech recognition, and
multi channel href="http://pcquest.ciol.com/content/software/2006/106081601.asp">contact
management through voice, e-mail and chat over an IP network.
Servion's speech recognition enabled IVR Solution will enable
personalized customer service.The solution also provides e-mail and web chat on a single internet
protocol.





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