by March 3, 2010 0 comments

The Interactive Voice Response (IVR)   self service system
will ensure that the Yes Bank customer will have easy and quick access to
information in Hindi and English through a voice enabled system, increasing the
efficiency of the transaction. Servion implemented this comprehensive Contact
Center solution which is a combination of Cisco Unified Contact Center
Enterprise (Unified CCE) on a Cisco IVR platform, Nuance Open Speech Recognizer,
and Knoah Soft voice logger that facilitates intelligent call routing, network
to desktop Computer Telephony Integration (CTI), speech recognition, and multi
channel contact management through voice, e-mail and chat over an IP network.

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