Yes Bank Partners with Servion to Deploy Banking Speech Recognition Enabled IVR

The Interactive Voice Response (IVR)   self service system

will ensure that the Yes Bank customer will have easy and quick access to

information in Hindi and English through a voice enabled system, increasing the

efficiency of the transaction. Servion implemented this comprehensive Contact

Center solution which is a combination of Cisco Unified Contact Center

Enterprise (Unified CCE) on a Cisco IVR platform, Nuance Open Speech Recognizer,

and Knoah Soft voice logger that facilitates intelligent call routing, network

to desktop Computer Telephony Integration (CTI), speech recognition, and multi

channel contact management through voice, e-mail and chat over an IP network.