Your Complete Guide to IT Implementation

Knowledge management, ER, eCRM, BPR, account aggregation. As IT managers you

must have, at some point, had these issues on your mind. Are these products of

the hype machine, or are the real issues that your business can't do without?

Find out in our cover story.

• IT Implementation Beyond
  
  
  
  At any point, there are a number of issues on the top of IT managers’ minds. Unfortunately, a very high percentage of these are the choices of vendors

E-com is dead. Long live e-com



Businesses can use the Internet to improve reaction time or reduce costs

• Where to Invest to Survive?
  
  
  
  Investing in a portal is the most strategic IT decision in an organization

• Business-process Reengineering
  
  
  
  BPR is nothing but redesigning your workflow to make it more efficient

• Knowledge Management
  
  
  
  Identify, capture, share, and manage the tacit knowledge in the minds of your employees

• Supply-chain Management
  
  
  
  It’s all about anticipating and fulfilling your customers’ needs

• eCustomer Relationship Management
  
  
  
  eCRM provides a more interactive and personalized way of communicating with customers

• New Tools for Financial Institutions
  
  
  
  A single website can collect and present all the information–from bank acounts to e-mail–that you may need. What’s the catch?

• Implementing ERP
  
  
  
  Why your enterprise needs ERP and how to implement it

• Making Sense of Data
  
  
  
  Would beer sell more if kept next to baby products?

• Enterprise Storage Options
  
  
  
  Storage topologies for an enterprise: the concept, limitations, and feasibility of implementation

• Save Your Data
  
  
  
  Devise a foolproof, easy-to-follow backup routine

• Outsourcing Software Development
  
  
  
  What to look for, choices to be made and how to proceed

• Anti-virus Strategy
  
  
  
  Prevention is better than cure. After all, a virus, a few KBs in size, can destroy Gigabytes of data

• Network and Internet Security
  
  
  
  Success lies in keeping security operations as simple as possible

• Internet-access Options
  
  
  
  Which should you use–Dial-up, ISDN, leased lines, DSL, cable or satellite?

• Managing E-mail
  
  
  
  How to control the growing virus spread and spam mail

• Telecom Directions
  
  
  
  VoIP technology, which makes it possible to integrate voice and data systems,
  will become popular in the long run
  

• Office Suites and Operating Systems
  
  
  
  One size may not fit all

• Buying Corporate PCs
  
  
  
  PC buying for the office is not a one-time affair. What should you look for?

• Power backup
  
  
  
  What option should you go for

• Should you Sign an
  
  AMC?
  
  
  
  Changes in the market are affecting AMCs

• Warranty in the IT industry
  
  
  
  Some tips on negotiating with vendors for getting the best warranty

• E-learning
  
  
  
  Look at it as a supplement to your training efforts, not as replacement

• Automating Employee Management
  
  
  
  Technology in the management of HR and project-related issues