8 Tools to Manage Customers

by March 22, 2016 0 comments


Freshdesk is a helpdesk solution that offers everything you need to deliver exceptional customer service. It helps to manage all your customer conversations in one place, no matter what the source – email, phone or social media, so you can offer support that is both personal and quick. It has a multi-channel feature that guarantees exceptional support through phone, email, your website and even Facebook and Twitter. All from one place!



AnswerHub uses Q&A format to help customers ask questions easily, route them to the correct experts, and provide a single place to find answers. Features like ideation, gamification, and community analytics help to keep customers engaged and spot opportunities to improve. It is a tool that offers more than just a question and answer model and it allows you to create an interactive Q&A community.



Zendesk is the leading cloud-based customer service software solution. Zendesk helps to lower support costs, raise productivity, and increase customer satisfaction. Zendesk is easy to try, buy, implement, and use. It is loved by both service teams and customers.


4.SupportCenter Plus

It helps you track and resolve customer issues quickly, thereby delivering superior customer support and taking customer satisfaction to the next level. SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.

SupportCenter Plus


iSupport is used to help professionals every day to help them solve their most demanding support issues. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.



It is a web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high-quality customer service. The system is browser-based for both Windows and Mac. FocalScope offers integrated features like Personal/Group Email Accounts, Email Threading, Ticket Ownership, Ticket Priority, Email Workflow Processing and To Do lists.



CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone, emails, walk-in etc, capture manage and track all customers interactions. it is a highly customizable tool and easy to use.



It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses.


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