Cancellation & Refund Policy  for Print (Physical) subscription:

PCQuest, Dataquest, and Voice & Data are monthly magazines owned by Cyber Media (India) Limited (“Company” or ‘CyberMedia”). The subscriptions are delivered in physical & digital formats. Subscriptions are offered on prepaid basis for fixed durations such as monthly and annually. Here is the Cancellation & Refund Policy for Print (Physical) subscription:

Cancellation Policy:

Before Dispatch of First Issue (after payment of the subscription amount)

• Subscriber may request for cancellation of the subscription before the date of dispatch of the first issue, from his/her registered email.
• In such cases, the subscription amount will be refunded after deducting applicable payment gateway charges, taxes or administrative fees, if any.

After Dispatch of First Issue

• Once the first issue is dispatched, cancellation request will not be accepted in any case.

Refund Policy

1. Refunds shall be made only in the following events:
   • Duplicate payment made by the Subscriber. Only duplicate amount shall be refunded.
   • Payment is credited to CyberMedia’s bank account but subscription is not activated.
   • Cancellation request is received by CyberMedia before the date of dispatch of the first issue.
   • Non-delivery of magazine for three consecutive issues due to reasons attributable solely to CyberMedia. 

2. In the following events, no refund shall be made:

   • Failure to receive magazines due to incorrect or incomplete address provided by the Subscriber.
   • Delays caused by postal or courier services beyond CyberMedia’s control.
   • Missed delivery due to Subscriber’s unavailability.
   • Partially consumed subscription periods.
   • Change of mind after subscription confirmation.

Refund Processing

• Approved refunds will be processed within 10-15 working days.
• Refunds will be credited to the original mode of payment only.

Territory: This policy is applicable for Indian Territory only.

How to Request for a Refund

To request for a refund or report a billing issue, please contact through the registered email at:

Email: subscriptions@cybermedia.co.in

Subject line: Subscription Refund Request

Include:

• Amount paid, Date and Transaction ID or payment reference number
• Reason for the refund

Amendment to  the Policy

The Company reserves the right to update or modify the Policy at any time, which will be effective immediately upon updation on the website.

PCQuest offers digital subscription products that provide immediate access to premium content. Please read this policy carefully before purchasing.

1. Subscription Cancellation

• Users may cancel their subscription at any time from their account dashboard or by contacting PCQuest customer support.

• Cancellation will stop future billing.

• Access to paid content will continue until the end of the current billing period.

• No partial refunds are issued for unused time in an active subscription period, except as outlined below.

2. Refund Policy

Because PCQuest subscriptions provide instant access to digital content, refunds are limited and subject to the following conditions:

Eligible for Refund

A refund may be considered if:

• You were charged incorrectly due to a technical or billing error.

• You were charged after cancellation.

• You experienced a technical issue that prevented access to paid content for a significant duration and PCQuest was unable to resolve it in reasonable time.

Refund requests must be submitted within 7 days of the transaction date.

Not Eligible for Refund

Refunds will not be issued in the following cases:

• Change of mind after accessing premium content.

• Failure to cancel before the renewal date.

• Infrequent use of the subscription.

• Violation of PCQuest’s Terms of Service.

3. Auto-Renewal

• All subscriptions renew automatically unless cancelled before the renewal date.

• Renewal charges are non-refundable once processed, except in cases of billing errors.

4. How to Request a Refund

To request a refund or report a billing issue, please contact:

Email: subscriptions@cybermedia.co.in

Subject line: Subscription Refund Request

Include:

• Registered email ID

• Transaction ID or payment reference

• Reason for the refund request

PCQuest will review requests and respond within 10-15 business days.

5. Changes to This Policy

PCQuest reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on the website.