Commvault Launches Mobile Advantage App and the Automated Proactive Solution System (APSS) framework to Bring Innovations in Mobile Access, Control and Automation to Customers

by January 5, 2017 0 comments

The new Commvault Mobile Advantage app is designed to provide customers with continuous access to powerful tools, services, and information that give them control of their Commvault experience.

Commvault, an organization specializing in enterprise backup, recovery, archive and the cloud, announced the launch of Commvault Mobile Advantage App and the Automated Proactive Solution System (APSS) framework, bringing new innovations in mobile access, control and automation to customers. The new innovations coincide with the company receiving over a 98 percent customer satisfaction rating in its annual support and services survey review – continuing its excellence and support in the rapidly evolving data protection and information management market.

“While increasing threats of cyber-attacks, data breaches and ransomware continue to put enterprises on high alert, having a reliable world class customer support program in place in the event of a disaster can make all the difference to an organization’s success,” said Laura DuBois, Vice President Enterprise Storage, Server and System Infrastructure Software Research, IDC.

New Innovations Signify Next Generation of Commvault Support

To extend Commvault’s industry leadership in customer performance and support, the company is bringing innovation to the Customer Support Experience with the launch of Commvault’s Mobile Advantage App and its APSS framework, which is an integrated proactive solutions delivery system.

The framework proactively monitors and detects failure points in Commvault environments, then intelligently maps personalized solutions that address those issues. These free new innovations in mobile access, control and automation represent the next generation of Commvault Support and are indicative of the company’s dedication to provide customers an integrated combination of people, processes and technologies to optimize operations, meet stringent service levels, and realize the full value of their data – regardless of time or location.

Available on all current Android and iPhone platforms, the new Commvault Mobile Advantage app is designed to provide customers with continuous access to powerful tools, services, and information that give them control of their Commvault experience. Mobile Advantage is an integrated Commvault services portal that is unique in the industry.

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