Digitization is the new mantra - Solutions Infini

Aniketh Jain, CEO & Co-Founder, Solutions Infini talks about their multichannel framework for the customers to bridge the gap between enterprise/startups with customers.

1. What is the idea behind Solutions Infini?

Solutions Infini was incepted with an idea of providing end to end communication solutions to businesses under one roof. This has been possible for us by providing multiple channels of communication like Messaging, Voice, Email and APIs on a cloud platform. Enterprises and startups face numerous concerns when it comes to managing multiple vendors for communication concerns. To eliminate that concern and bridge the gaps, we provide the multichannel framework for our customers, where they can channelize their end to end communication resources with a Single Point of Contact.

2. How do you differentiate yourself from other market players?

While other players are providing a single channel to businesses for their communication, we stepped into multiple channels, providing a wide range of services with largely scalable, flexible solutions add an edge to us and make us way different from others in the market.

3. What are the recent developments in the company?

We have been focusing on adding artificial intelligence to our existing products and also extending our services globally. We currently have strong termination connections in more than 200+ countries and are looking for rapid expansion to American and African Markets. As part of the new developments, we’ve recently launched our application that enables a “Single Login Service” to all our platforms.

4 .  What are the growth opportunities in the Indian market for Cloud Telephony Company?

 & What is the current market size of this industry and what is your share in it?

Businesses are moving towards faster mobility services and opt for high-end automation in the field of cloud Voice and Telephony Services. The current “Call Center” Model is slowly depleting paving way for new age cloud telephony. The domestic market share is estimated to grow to 20 Billion by 2020. A lot of players have been entering the cloud Telephony market and, more the number of players, more the market will substantially grow. We’ve been actively educating new entrepreneurs and businesses on the significance that cloud communications have on the market.

5. As Indian Govt. is focusing on digitization in different sector, How Solution Infini is contributing in the same

Cloud Telephony has been paving its way to massive growth due to high demand in the industry vertical. Businesses are massively adopting Cloud Telephony and the conventional call centres will slowly become obsolete by 2030. We are creating new features that are powered by intelligence that can add value to the way cloud telephony functions now. Digitization is the new mantra and we are extensively focusing on delivering value-added services to businesses.

6. Where do you see the major shift in Verticals, where cloud communications can play the important role?

Cloud Telephony is a model that’s widely pervasive and adopted by multiple businesses of various sizes and requirements. May that be a large scale enterprise or a new age startup, cloud communications are their foremost preference. Due to the high scalability, cloud services have been used across various industries like healthcare, BFSI, E-commerce, Travel, Educational Institutions etc.

7. What is your go to market strategy?

We are extensively focusing on global expansion. We have a strong presence in European, Asian countries and the Middle East. On the technology side, we are aiming to build consistent solutions in the field of artificial intelligence and machine learning.

8. Explain about your recently launched application ‘Accounts’

An account is a single login enabled application that can provide access to all our services on a single platform. This means that our customers will be now able to access our Messaging, Voice, VMN and other services through a single application. This application will eliminate the redundancies of logging to multiple platforms and ensures a seamless experience. We’ve also progressed further on the concept of single login to a single point of contact. This makes the process much easier and the experience much convenient for the user.