Havells: Transforming Salesforce

Solution Requirement

Managing the sales activities is a challenging task for Havells with their extensive sales undertakings. The challenge is to fit the portability in sales intelligence, stocking the distributed sales data, tracking the sales activities, and preparing the sales reps with the prospects and

agendas for their day to day activity.

Thus, a salesforce solution is needed to automate Havells sales tracking activities, make the CRM data accessible, and monitor the on-site employees to increase the sales and productivity.

Solution Deployment

Q3 Technologies helped Havells client in designing, developing, and implementing a mobile & web based solution for tracking of the products that are being sold through different channels.

Q3 Technologies developed the MDM system as a middleware component to communicate with SAP, CRM, and DMS applications for supplying the master data to external applications. The MDM application was also facilitated with the data versioning and approvals of record for tracking purpose.

Geo Tracking:

Channel & Retail Working

Login Authentication

Web Console

Solution Benefits

The innovative approach of Havells of using the application as a middleware component assisted in communicating with other applications such as SAP, CRM, and DMS to get the master data for external application. A rich user interface and the brand specific theme provide the minimal navigation. The quality solution assisted the users to define and manage the various masters and hierarchies such as geo, sales organization, and partners. The ingenious process enables the user to get the lead using the lead management system and convert the lead into the opportunity.